Pre-made products can be returned within 14 business days with some exclusions. If your garment was bought during a sale, all sale pieces are final sale. We only accept items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. Should your garment meet this requirement we can begin the return process. Please send us an email at firstname.lastname@example.org. Your return email should state the product’s name and all your personal info needed to return the money: phone number, your delivery address, etc.
Custom products can not be returned. Please note that if the garment does not fit and the measurements for a custom piece were taken wrong on your end, we can not accept a return or partial refund. We are glad to help fix the garment but it will not be covered. If it is reasonably re-sizable, we will gladly do so for the cost of time. If the garment does not fit because of an error on our end, however, we are glad to accept the item to be shipped back, returned and resold as a pre-made item and remake yours.
In the case of any other faulty issues, please email us for a solution. We accept no responsibility for damages during postage or loss of packages.
We reserve the right to accept or decline the return after checking if the items fulfill the conditions requested above.